FAQ – Ordering

  1. How can I make an order in the online shop?

Placing an order is simple. Click on SHOP in the main menu and select one of the submenu items. An overview will appear of the articles in the relevant product group. For more information on a specific article (larger picture with zoom, article description and price-always in Euros), please click on the product picture. On the page that opens next you have the option to add the article to your shopping cart. You can always click on the bag in the menu bar to go to your shopping cart. From there, you can start the payment process. The payment process only involves three simple steps:

1.    You can see the total cost of your order in Step 1 by selecting the country in which your order has to be delivered. Subsequently, select the ‘place order’ button to log on or to create a new, personal Adirelounge account.

2.    Select your method of payment and shipment in Step 2. You can also change your invoicing or shipment address in this step or glance over your order one more time. You now select your payment method. There are several methods you can choose from: iDeal, Mastercard, VISA, Paypal, ELV, Alipay, Sofortüberweisung and Bancontact / Mr. Cash.

3.    Step 3 is a confirmation of your payment, which is final from that moment on. We also send this confirmation to your email address. As soon as your order is sent you will again receive an email containing the invoice and a track & trace code so you can see where your order is.

  1. How can I get the TOTAL cost of my order?

In Step 1 (=Shopping Bag) of our easy Checkout process, you can already calculate the total cost of your order. Once you’ll select the country of the bill-to-address as well as the delivery method of your choice, you will get the total price of your order. This price will include shipping costs. Depending on the bill-to-address, import duties will be included or excluded.

If the Vlisco.com prices for your country do not include taxes/duties, this does not automatically mean that no taxes/duties are to be paid upon arrival of your order in your country (please check with local customs). Orders are payable in Euro only.

  1. How can I follow the status of my order?

Vlisco.com starts processing your order from the moment your payment is received. You will receive a confirmation of your order when your payment is received. Additionally, we will send you a separate email containing the invoice and a track & trace code as soon as your order is shipped.

  1. Which countries do you service? Do you service the USA?

In principal, we deliver in all countries. If your country is not included in the list of countries to set a billing/shipping address, please don’t hesitate to contact us.

  1. What is the minimum order quantity?

The minimum order quantity per order is one 2, 4 or 6 yards piece of Vlisco fabric.

  1. Does Vlisco distribute paper catalogues/cloth samples?

Vlisco concentrates on offering you a large and frequently changing selection of fabrics -available from stock – through the online shop at Vlisco.com. We do not distribute paper catalogues/swatches.

  1. Do I need a Personal Client Number to make an order?

No. You will be given a Personal Client Number upon making your first order with Vlisco. The number will appear on the invoice which you will receive in the mail (after receipt of your payment). When you write to our Customer Service department, please indicate this number and/or your order number.

  1. How can one arrange a VAT refund (companies) ?

Vlisco.com charges VAT (Value Added Tax) for deliveries within the European Union at all times. We advise you to claim a VAT refund with the tax authorities in the country in which your company is registered, if applicable.

What payment method can I use to make my purchase:

** We offer the following payment methods:
*Pay on Delivery
*Bank Transfer – ACCESS BANK
*Pay Online – InterSwitch

Why might my credit card be refused
** Your credit card may be refused for any of the following reasons:
The card may have expired. Check that your card is still valid.
You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.

**You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.

Is it safe to use my credit card on the website
**Yes, the data is transmitted SSL-encrypted. For payments with Visa and Mastercard only SET transactions (secure electronic transactions) are accepted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will

Do you want to return something No problem! Returns are FREE for residents and customers within Lagos state in Nigeria.

You can return any item within 4 days of receiving your original order.
However, you can get a refund only if product is sold out in your requested size.
If an item is customized to your size by request, alterations can be made but a refund request will not be acceptable.
You can also exchange your item within 4 days, as long as the new item has the same product code as the original product you ordered. If you want to exchange for a different colour, the price of both colours must be the same as the price at which you bought the original product.
You’ll know if the new item has the same product code as your original item, because the size or colour will be available in the drop down menu on the product page for the original item you ordered.
We’ll send your replacement to the default delivery address on your account – we can’t send a replacement to an address that’s not your default delivery address. To check or update your address details, log into My Account and click ‘edit’ below your Address Book (remember to click ‘Save’ when you’re done).
If you are looking to return a faulty or incorrect item , please get in touch so we can get this sorted for you.

If the item is out of stock in  colour you have opted for, then you have to select an available product of similar price and quantity.
The ordered returned   item is your responsibility until it reaches our warehouse, so ensure its proper packaging to avoid any damage on the way.
In the unlikely event that an item is returned to us in an unsuitable condition, it will be returned to you
Refund is on items purchased only, delivery charges not inclusive

Can I do an exchange on sale items
No. Theres a NO refund or exchange policy on sale items.

  1. How can I return my order?

In case your purchase does not meet your expectations, you can return the article(s) within 14 (fourteen) days. The product(s) should be returned unused, undamaged and complete with all labels in the original packaging.

Before sending your return package, please contact info@adirelounge.com.ng Make sure you write down in your e-mail:
– Order number / order number which refers to the article ordered
– Which articles you intend to return
– The reason why you return the article

In case the article is wrong or damaged, please send an e-mail containing the following information to info@adirelounge.com.ng
– Order number / order number which refers to the article ordered
– A picture of the product clearly showing the label with bar code
– A picture of the damage

You will receive a confirmation e-mail from The Adirelounge including a return number and return address required to return the package.

Once we have received and processed your return, you will receive an e-mail as confirmation of the return. Your money will be credited via your original method of payment. Vlisco.com will reimburse the amount in question as soon as possible and no later than 30 (thirty) days after receipt of the returned goods.

If you have paid any duties for this order, please contact your local customs for repayment.

If you have any questions, please email info@adirelounge.com.ng

  1. Can I exchange items?

Unfortunately we do not offer exchanges. If you would like to exchange your product, we recommend that you place a new order on www.adirelounge.com.ng